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Unable to access ntl emails on my iPhone
Accessing my ntl emails on my iPhone 12 stopped working a couple of days ago with a message asking if I wanted to download app suite. After downloading, it sat in my downloaded inbox simple stating "waiting". I can't open this or the zip file that seemed to download with it to see if I have to run anything. I have tried deleting the VM app and reloading it. Also cleared Safari history and website data. I'm still able to access emails on my iPad and iMac desktop. Any help greatly appreciated as I need to send/receive email on the go.coastalchris2 minutes agoJoining in9Views0likes2CommentsRe-route interior cable
Hello I would like to book and engineer call out to re-route the internal cable please.Hevsey5 minutes agoJust joined14Views0likes2CommentsRed light on hub - again
Sorry I know this is a common issue, as I've been reading on here about hubs with red lights - ours seems to switch fairly regularly between red and amber. I have tried reset and rebooting it, with no real success. I have no idea which hub type it is - and how hot it would feel if overheating. It feels warm to touch - but not really hot. We don't have any real issues with our wifi, but I'm a little worried about the red light being on so often. Is it something to be concerned about?sarak106 minutes agoJoining in107Views0likes5CommentsNew Customer Why did I bother (Lies & False Promises)
Hello all, I am a new customer of Virgin Media. Below is a Timeline of events. (AUG 24) NexFibre start digging the street & road work & completes the work in around 3 weeks. (DEC 24) On the 17th December I get emails & texts saying VM is live so I check & sure enough it is. After checking packages, I go for a volt package with £6.00 month upload speed boost 1gb DL & UP. That morning, I get a call from a sales guy so he turned up later than agreed. I show him what package I would like which all goes through fine with January 8th the agreed install date. But it all went wrong from there, I noticed he put it though on a one touch switch despite me asking him not to as I am disabled so can’t really get out much so I use the internet for everything, I want to cancel my current ISP on my own once the services have gone live & I see they are working right , plus I didn’t want to be without internet as I had already seen posts on the forum from others with no internet at all. 10 minutes after he leaves, I get Emails & texts also a phone call from my current ISP, you’re leaving bla bla I explain the situation they say fine. So, I call him he doesn’t really care and blows it off with oh its fine you won’t be without internet, I said that’s not the point you were told not to do it in the first place. (Same Day DEC 17) I call virgin speak to a fantastic lady who understands. Everything straight away. She goes and speaks to her boss Comes back & cancels the entire account and sets up anew with all the offers and things from the old one, She then tells me oh I am not sure why but I can get it installed earlier for you, Fantastic or so I thought. All done agreed install date 30th (Dec 24) I get an email asking me to tell them about the property I can’t open the link on my pc or phone. I call them ok no problem we do get that sometimes don’t worry about it. 02 sim card arrives I sorted out everything with 02 no issues there. (around 2 days before install date) I get the dreaded email and text Installation has been delayed till 14th of January 25. I call them up as I couldn’t do the 14th. No problem tell us what date you need we will change it for you. 22 January agreed. (present day 18/01/2025) After loads of phone calls to the pre install team. I have given up as I’ve been told all sorts of things from, we need local authority permission, to we have got everything we need everything is in hand promised calls back which never happened, £80 has been put on my account but apparently that’s all I’m intitled to even though I was told this morning 18/01/2025 around 8am it was definitely going to be done today (pre install) & I was owed at least £125. I will be fighting for every penny. As of posting this 5:30pm on 18/01/2025 Pre-Install work has still not been done. I am not holding my breath to be installed & connected on 22/01/25 at all but I guess I am at the mercy of virgin till openreach decide to install FTTP in my street. Virgin must have so much money they can afford to make new customers angry; it seems to me they don’t care who about any of there customers new or existing. I won’t cancel anything as I know about Ofcom’s auto compensation scheme But one way or another I want service ASAP that’s what we agreed and that’s what I’m paying for. Hopefully a forum staff member can do some chasing or something because I think I would have better look at winning the jackpot on lottery. Kind Regards excalibur25Solved127Views1like4CommentsWho to speak to for new cable run
I live in a close with 7 houses, the first of which has Virgin media due to their location to the nearby foot path. There are at least 2 others within the close that would like faster internet (Virgin seems to be the only option). When we check, it's not available for our addresses - however - we know the first house already has it. I'm happy to pay for someone to run a cable to my door, as there is already trunking from existing telecoms in place from a man hole to our front door. The issue is, I can't seem to find anyone other than an off shore call centre that will take my call or respond to me. Does anyone have any pointers as to who I can call/email with regards to this, or is able to share their experience and findings in doing something similar? TIA Adamadammartin198112 minutes agoJust joined1View0likes0Comments1gb net but speeds always runs around 200mbs
I have 1gb Internet, had it for a while now. My WiFi speed is always around 100 to 200mbs. I do have devices connected via ethernet cables and they do run faster but why am I paying for a top speed and never getting anywhere near it. I can't run everything through cables, I have tried to contact virgin. Who did speak to me then never answered again after asking me to do a few things, was in the chat for over 3 hours and got no help whatsoever. Can anyone give me ideas on why my speeds are so slow. Also I have a pod upstairs which makes no difference at all. My sons ps5 runs about 70mbs, which is shocking.Jamieusher2915 minutes agoTuning in34Views0likes4CommentsVM 1Gig with Hub5 and 3 x wifi pods...(speeds)
If using the Hub 5 with 3 x wifi pods in a 4 bedroom terraced house. What kind of wifi speeds do people achieve when devices are far from the Hub and connecting via the pods? I know the Wifi Max guarantee that VM offer is 30Mb in all parts of the home. But is anyone else achieving better speeds with their set ups? Trying to decide whether upgrading to a mesh system would be worthwhile. There are 4 other VM routers in neighbouring houses and not sure if this is also causing some interference and effecting performance. Thanks in advance.Bernski22 minutes agoJoining in13Views0likes1Commentregistered device Virgin Tv Go (Trial)
I have a new desktop pc windows 11 and fully up to date the other day i logged onto virgin tv go on my desktop pc , watched a channel after 2 hours i logged out by the way i did save the cookie data relating to virgin tv so when i logged on again it would recognize my desktop and browser without registering device but that was not the case it wanted to register again which i did will all the data saved the next day logged in again same issue register device that is three times now i have a couple more to go then i need to phone up to get it reset this is annoying it works great but the registering of a new device is becoming a pain in the ass what is the point in this the only this does not happen if i leave the pc on and the web browser open 24/7 , If you have a solution please let me know failing that its getting binned its useless so once i reached my max device registration its back to phoning up I feel like i have a trial version sorry to say this is so annoying plus the fact your waiting a long time on the phone just to get it reset why bother then i will be phoning again and again every time it reaches max device registrations. [mod edit - title changed for clarity]Coye23 minutes agoOn our wavelength8Views0likes0CommentsHome phone number not ported over, despite phone calls and chat conversations!
Hi, my dad passed away in October last year. He had been a Virgin customer since before Virgin took it over. I set my mother up with a new Virgin account, in order that she could get the new customer discount, as dad was paying a fortune. You would think this was a straightforward switch... After much confusion with the connection dates, which is a saga in itself, the engineer eventually came out to fit all her new equipment on 8th January 2024. he was lovely and set everything up for her. However, he was unable to port her phone number over for her. Although he tried he was told that I had to request this via Customer Services. I did this the same day and was told that it wasn't a problem and would be done within 48-72 hours. Great, I thought! However, we are now over 2 weeks post that date and my mum is still stuck with a temporary number. I've chased this up several times via the "Chat" function (it's not always convenient to call, as I work full time and wait times are ridiculously long). Each time I've been on the Chat, I've been told that it's in hand and will definitely switch over. Yesterday I chased this again and was told that they couldn't port the old number because it was inactive! It is only inactive because Virgin switched it off, with a promise of reinstating it within 72 hours! What is going on and how can I get this resolved so my mother can have back the phone number she's had for 30 years?! It's distressing enough dealing with my dad's estate, grieving, and looking after my mother without all this added stress caused by Virgin Media!Gillyr26 minutes agoJoining in11Views0likes2CommentsSwitch to ebilling
Hello like countless other people on here I am unable to opt out of paper bills, which I don’t recall opting into in the first place. I have read various ways to opt into ebilling and none of them work. Please help sort this out for me.SolvedIdub26 minutes agoJoining in4.4KViews0likes42Comments