Recent Content
Using my own DHCP Server rather than Virgin Modem
I have seen the option in the modem/router (hub) settings to use only as a modem so I can use my own PFSense firewall and router. That bit I understand but if I do that will my Virgin TV Box and home phone still need to be connected to my Virgin modem (hub) and if so will they still work ok, or will they need to be connected to my new router. I have the Hub 5 with 1Gig download speeds. Any guidance will be gladly received.poorly located router
Hi, I've just had my installation a few days ago and my signal is really poor in at least half of the rooms in the house. This is because I can't move the router to a more central position as the coax cable is very short, and the engineers located the external boxes at the front of the house. Will VM send me a signal booster without having to pay an extra £8 per month? It seems like this is down to poor location by VM so I don't see why I should pay extra.Recovering email account that was hacked and incorrectly deleted.
My wife's VM e-mail account was hacked. I went onto my VM account and noticed that her account was no longer listed but an unrecognised gmail account was. I deleted that gmail address but I am now concerned that I may have deleted my wife's account if that was now amended by the hacker to that gmail address. What can I do to recover my wife's VM e-mail account please? Many thanks in advance.FTTP MDU Installation
Last month, some Virgin Media contractors installed fibre in our apartment building. We were told the RFS date is expected to happen sometime this month. I noticed this box was installed above my apartment's front door. What is it? I am assuming its an ONT? Any idea when I might be able to order the service? I am now at the end of my contract with Now TV and paying a higher price :(Red light on Virgin Media hub 3
I have a red light on my Virgin Media Hub 3. The hub is not overheating and is in a well ventilated area. The problem is now two days old after an intermittent fault. The broadband appears to be working normally both WiFi and ethernet connection. Why am I not seeing the normal white light on the front of the hub? Should I be worried? We have tried resetting the hub several times to no avail and this has not helped.
V360 Box and Wifi
I chose to move to a V360 on a free upgrade but now realise I might not be set up for it. Our TV is in the front room and the internet Hub is right at the back. The Wifi - although labelled as very powerful does not reach the front and we do not really want to run a 40 foot ethernet cable so does this mean we cannot use the box? I had assumed it would run from the cable that the last one ran off. Obviously I should have read up on this before ordering but I am now worried that I may be expected to use equipment that will not work.
Sudden forced upgrade from Hub 2!
I've had a Hub 2 since I think when we joined VM years ago, running in modem mode. No problems at all - we were on "M125 Broadband" broadband apparently. With no warning at all yesterday, SSL certs started saying they weren't valid. Things didn't load, and stuff complained about being offline. YouTube weirdly remained unaffected though (on some of our devices at least). I used the online status checker and it told me that I needed a new hub, and gave me a big "order" button to hit. So I did. Then I called the helpline and got through to somebody who was very good at dodging questions about why this was happening, but said the hub would arrive Saturday (tomorrow) and an engineer would then land on our doorstep on Monday. While I'm waiting - does anyone know if there was some announcement I missed about this? Weirdly, we now seem to have come back on line, but only at about 5Mb/s.
